Privacy Policy

Privacy Policy for Tesfa Electrical Solutions (UK)

 

**Effective Date: December 4, 2026**

 

Tesfa Electrical Solutions ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for electrical services, or engage with our business as a UK-based electrician providing installation, repair, and maintenance services.

 

If you do not agree with the terms of this Privacy Policy, please do not access our website or provide us with your personal data.

 

1. Information We Collect

 

We may collect the following types of personal data:

 

- **Personal Identification Information**: Name, email address, phone number, postal address, and company details when you inquire about services, request quotes, or book appointments.

- **Service-Related Information**: Details about your electrical needs, such as property address, type of installation (e.g., wiring, lighting, EV charging), and emergency contact preferences.

- **Technical Data**: IP address, browser type, device information, and usage data (e.g., pages visited) collected via cookies and analytics tools when you use our website.

- **Payment Information**: Billing details, bank account, or card information processed securely through third-party providers (we do not store full card details).

- **Special Category Data**: Rarely, health or accessibility data if relevant to electrical adaptations (e.g., for disabled access installations), but only with explicit consent.

 

We do not collect sensitive data unless necessary for providing safe, tailored electrical services.

 

2. How We Collect Your Information

 

- **Directly from You**: Via contact forms, emails, phone calls, or in-person consultations.

- **Automatically**: Through website cookies and server logs for site functionality and improvement.

- **From Third Parties**: Referrals from partners (e.g., suppliers) or public sources like Companies House for business verification.

 

#### 3. How We Use Your Information

We use your personal data for the following legitimate purposes:

- To provide and manage electrical services, including quotes, installations, repairs, and follow-ups.

- To communicate with you about bookings, updates, or service reminders.

- To process payments and manage invoicing.

- To improve our website and services through analytics (e.g., Google Analytics).

- For marketing: To send newsletters or promotional offers about new electrical solutions (e.g., smart home integrations), but only with your consent.

- To comply with legal obligations, such as health and safety regulations (BS 7671 standards) or insurance requirements.

 

Our legal bases for processing under UK GDPR include:

- **Contract**: Necessary for fulfilling service agreements.

- **Consent**: For marketing communications (you can withdraw at any time).

- **Legitimate Interests**: For site analytics and business operations, balanced against your rights.

 

4. Sharing Your Information

 

We do not sell your data. We may share it with:

- **Service Providers**: Trusted third parties like payment processors (e.g., Stripe), email tools (e.g., Mailchimp), or subcontractors for specific installations.

- **Professional Advisors**: Accountants, lawyers, or insurers for compliance.

- **Legal Authorities**: If required by law, e.g., for safety investigations.

- **Business Transfers**: In case of merger or acquisition.

 

All third parties are bound by confidentiality and UK GDPR compliance.

 

5. Data Security

 

We implement appropriate technical and organizational measures, such as encryption, firewalls, and access controls, to protect your data from unauthorized access, loss, or breach. However, no system is completely secure, and we cannot guarantee absolute security.

 

6. Data Retention

 

We retain your data only as long as necessary:

- Service records: 7 years for legal/tax purposes.

- Marketing data: Until you unsubscribe.

- Inquiries: 2 years, unless a service is provided.

 

After this period, data is securely deleted or anonymized.

 

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

- **Access**: Request a copy of your data.

- **Rectification**: Correct inaccurate information.

- **Erasure**: Request deletion (subject to legal obligations).

- **Restriction**: Limit processing in certain cases.

- **Objection**: Object to processing based on legitimate interests or marketing.

- **Portability**: Receive your data in a structured format.

- **Withdraw Consent**: At any time, without affecting prior processing.

 

To exercise these rights, contact us at [email protected] or by post at [Insert Address, e.g., Tesfa Electrical Solutions, [Your UK Address]]. We respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

 

8. Cookies and Tracking

 

Our website uses cookies for functionality, performance, and targeting. You can manage preferences via your browser settings. For details, see our Cookie Policy (linked on our site).

 

- Essential cookies: Always enabled for site operation.

- Analytics cookies: Used for Google Analytics (see Google's Privacy Policy: https://policies.google.com/privacy).

 

9. International Transfers

 

As a UK-based business, we do not transfer data outside the UK/EEA unless necessary (e.g., for global tools like Google), in which case we use Standard Contractual Clauses or adequacy decisions to ensure protection.

 

10. Children's Privacy

 

Our services are not directed at children under 16. We do not knowingly collect their data.

 

11. Changes to This Policy

 

We may update this policy to reflect changes in our practices or law. We will notify you via email or website notice. Continued use after changes constitutes acceptance.

 

12. Contact Us

 

For questions about this Privacy Policy or your data, contact:

- **Data Protection Officer**: [Name or "Tesfa Electrical Solutions"]

- **Email**: [email protected]

- **Phone**: [Insert Phone Number]

- **Address**: [Insert Full UK Address]

 

This policy is governed by English law. Last updated: December 4, 2026.

 

Tesfa Electrical Solutions ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for electrical services, or engage with our business as a UK-based electrician providing installation, repair, and maintenance services.

 

If you do not agree with the terms of this Privacy Policy, please do not access our website or provide us with your personal data.

 

 1. Information We Collect

We may collect the following types of personal data:

 

- **Personal Identification Information**: Name, email address, phone number, postal address, and company details when you inquire about services, request quotes, or book appointments.

- **Service-Related Information**: Details about your electrical needs, such as property address, type of installation (e.g., wiring, lighting, EV charging), and emergency contact preferences.

- **Technical Data**: IP address, browser type, device information, and usage data (e.g., pages visited) collected via cookies and analytics tools when you use our website.

- **Payment Information**: Billing details, bank account, or card information processed securely through third-party providers (we do not store full card details).

- **Special Category Data**: Rarely, health or accessibility data if relevant to electrical adaptations (e.g., for disabled access installations), but only with explicit consent.

 

We do not collect sensitive data unless necessary for providing safe, tailored electrical services.

 

2. How We Collect Your Information

- **Directly from You**: Via contact forms, emails, phone calls, or in-person consultations.

- **Automatically**: Through website cookies and server logs for site functionality and improvement.

- **From Third Parties**: Referrals from partners (e.g., suppliers) or public sources like Companies House for business verification.

 

3. How We Use Your Information

We use your personal data for the following legitimate purposes:

- To provide and manage electrical services, including quotes, installations, repairs, and follow-ups.

- To communicate with you about bookings, updates, or service reminders.

- To process payments and manage invoicing.

- To improve our website and services through analytics (e.g., Google Analytics).

- For marketing: To send newsletters or promotional offers about new electrical solutions (e.g., smart home integrations), but only with your consent.

- To comply with legal obligations, such as health and safety regulations (BS 7671 standards) or insurance requirements.

 

Our legal bases for processing under UK GDPR include:

- **Contract**: Necessary for fulfilling service agreements.

- **Consent**: For marketing communications (you can withdraw at any time).

- **Legitimate Interests**: For site analytics and business operations, balanced against your rights.

 

 4. Sharing Your Information

We do not sell your data. We may share it with:

- **Service Providers**: Trusted third parties like payment processors (e.g., Stripe), email tools (e.g., Mailchimp), or subcontractors for specific installations.

- **Professional Advisors**: Accountants, lawyers, or insurers for compliance.

- **Legal Authorities**: If required by law, e.g., for safety investigations.

- **Business Transfers**: In case of merger or acquisition.

 

All third parties are bound by confidentiality and UK GDPR compliance.

 

 5. Data Security

We implement appropriate technical and organizational measures, such as encryption, firewalls, and access controls, to protect your data from unauthorized access, loss, or breach. However, no system is completely secure, and we cannot guarantee absolute security.

 

6. Data Retention

We retain your data only as long as necessary:

- Service records: 7 years for legal/tax purposes.

- Marketing data: Until you unsubscribe.

- Inquiries: 2 years, unless a service is provided.

 

After this period, data is securely deleted or anonymized.

 

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

- **Access**: Request a copy of your data.

- **Rectification**: Correct inaccurate information.

- **Erasure**: Request deletion (subject to legal obligations).

- **Restriction**: Limit processing in certain cases.

- **Objection**: Object to processing based on legitimate interests or marketing.

- **Portability**: Receive your data in a structured format.

- **Withdraw Consent**: At any time, without affecting prior processing.

 

To exercise these rights, contact us at [email protected] or by post at [Insert Address, e.g., Tesfa Electrical Solutions, [Your UK Address]]. We respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

 

8. Cookies and Tracking

Our website uses cookies for functionality, performance, and targeting. You can manage preferences via your browser settings. For details, see our Cookie Policy (linked on our site).

 

- Essential cookies: Always enabled for site operation.

- Analytics cookies: Used for Google Analytics (see Google's Privacy Policy: https://policies.google.com/privacy).

 

9. International Transfers

As a UK-based business, we do not transfer data outside the UK/EEA unless necessary (e.g., for global tools like Google), in which case we use Standard Contractual Clauses or adequacy decisions to ensure protection.

 

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect their data.

 

11. Changes to This Policy

We may update this policy to reflect changes in our practices or law. We will notify you via email or website notice. Continued use after changes constitutes acceptance.

 

This policy is governed by English law. Last updated: December 4, 2026